Returns Policy

RETURNS

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Our returns policy lasts 20 days. If more than 20 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund will be processed and your credit card or original payment method will be automatically credited within a few days.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, check your bank account first.
Then contact your credit card company, as it may take some time before your refund is officially mailed.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have followed all these steps and still have not received your refund, please contact us at contact@transforverse.eu

Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you would like to replace your item with an identical item, please email us at contact@transforverse.eu

You are responsible for shipping costs associated with returning your item. They are not refundable. If you receive a refund, return shipping costs will be deducted.

The time it takes to receive the exchanged product may vary depending on your location.

We do not guarantee receipt of the returned item.